Frequently Asked Questions

Everything you need to know about your Nalgene shopping experience.

What is your standard shipping timeframe?

We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

How do I initiate a return or exchange?

We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal, enter your order number, and print your prepaid shipping label.

What payment methods do you accept?

Nalgene accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I ensure I am ordering the right size?

Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.

Are your products ethically manufactured?

Sustainability and ethics are at our core. We partner exclusively with certified factories that provide fair wages, safe working conditions, and prioritize eco-friendly fabric sourcing.

Can I track my order once it has shipped?

Yes, once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's real-time monitoring site.